Quiznos sandwich promotion goes wrong

March 20, 2009 6:44:27 PM PDT
Every Friday night on ABC7 News at 5, we feature 7 On Your Side's Michael Finney with "Finney's Friday Free Stuff." Sometimes it's so popular, our phone lines get jammed.

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So you can imagine what happened when a restaurant chain tried giving away food around the country.

Thank goodness it wasn't a Finey's Friday Free Stuff. This was an offer from Quiznos -- a million free sandwich give away, or at least it was suppose to be.

Quiznos announced a major drop in prices by giving away sandwiches -- a lot of sandwiches. One million free sandwiches.

Quiznos are really very good, so word spread fast and consumers signed up for the free sandwiches at such a clip, in just a couple of days the million coupons had been given away.

Jonberto Yao in Hayward got one.

"I ask the lady who makes the sandwiches what can I get with this and she says a small sandwich with this coupon. I order my sandwich and go to the register and she says oh, we don't accept this coupon," said Yao.

And that's how Jonberto ended up paying $5 for a free sandwich.

"I pay for my sandwich and then I walked out and I thought it is time to do something about it, call Michael Finney," said Yao.

So I go looking for answers and find, in a spot check, that the coupons were not being accepted.

So was this a sandwich give away or a coupon give away?

Quiznos told 7 On Your Side: "We had an overwhelming response to the offer. Some Franchises were overwhelmed as well and chose to not accept the coupons. So the company changed program to help defray the costs, but some consumers were already disappointed."

Quizno's wants everyone to be happy and told me to tell you if anyone didn't get their sub to contact the company.

"Are you happy?" asked 7 On Your Side's Michael Finney.

"At this point not at all. But we will see in the future if they make good on it maybe I will return back to them," said Yao.

For information about Quiznos sub promotion, email: millionsubs@quiznos.com

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