San Francisco's 3-1-1 service now on Twitter

June 2, 2009 1:10:33 PM PDT
San Francisco Mayor Gavin Newsom has announced a new high tech partnership with Twitter. He made it from the 3-1-1 call center.

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3-1-1 is the primary contact number for city and county general services. But now, people can use Twitter, the interactive social networking website, to ask 3-1-1 questions about the city.

3-1-1 has someone staffed to watch for tweets that come in. Mayor Newsom says he visits the Twitter website just about every day.

"We have to do D-space?SF-311. So, D-SF-311, and then I can ask my question, or you can log a complaint," he told reporters. "You get a few of those don't you Nancy," he asked.

Newsom asked 3-1-1, "When is the next Sunday streets?" Someone from 3-1-1 tweeted back the answer, "Sunday, June 7th in the Mission."

3-1-1 is open 24-hours a day, seven days a week to answer calls and respond to any tweets that come in.

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