Local woman frustrated over oven repair

January 8, 2010 12:00:00 AM PST
It's one of those little irritations in life that can drive you crazy. A Corte Madera woman paid to get her oven repaired, only to see it break down again shortly thereafter.

What really upset this woman was that her repair was under a warranty, but she said the repair company wouldn't honor it. We decided to look into it.

Wendy Wollish is ready to enjoy the blonde brownies hot out of her oven. Until recently, the only thing her oven was good for was the error code on the electronic display.

She paid Appliance Techs of Marin $174 in September to get it fixed, but the repairs didn't seem to work.

"It was working erratically and it progressively worked not at all," Wendy said.

So she called Appliance Techs hoping to take advantage of the 30-day labor/90-day parts guarantee.

"He said don't worry about it. I'll fix it for you. Let me call you back," Wendy said.

But six weeks went by. She left numerous messages and even sent a certified letter, but Appliance Techs didn't call back.

If this ever happens to you, here are a few reminders:

  • Contest the charge with your credit card company in writing within 60 days.
  • Take the company to small claims court.
  • File a complaint with the Better Business Bureau.
Wendy decided to call 7 On Your Side.

"I could not have been happier. Within a week, I actually got the check and with the letter of apology, by the way," she said.

Appliance Techs wrote: "So sorry we dropped the ball on your request for service. A check is enclosed for the full amount of $174.96."

Wendy has since hired another company to fix her oven and she can enjoy her brownies once again.


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