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Couple waited nearly two years to see wedding video

October 6, 2010 7:38:24 PM PDT
A wedding is a momentous event, so it's no surprise that many brides and grooms pay thousands of dollars on a professional to capture that moment forever. It is beautiful and expensive, but one Bay Area couple was devastated when a videographer never came through with any footage of their big day.

When you are a bride or groom, you are so immersed in the ceremony that sometimes you miss out on the festivities and don't see everything else that's happening at your own wedding.

This couple couldn't wait to watch the videotape of their big day except, the photographer wouldn't deliver it.

Darin and Alicia Krupp start to feel emotional as they watch a videotape of their big wedding day back in 2008. It is especially emotional because it's been two years since the wedding, yet now is the first time they've seen the video.

"It's like going back in time," says Darin.

"I just really wanted to have those precious memories," says Alicia.

For the past two years it looked as though the Krupps might never see the cherished pictures -- the only record of their blissful day.

"I didn't even want to think about not ever getting the video," says Alicia.

"That would have been a huge, I mean to not have that record of that day for us to look back on..." says Darin.

So what was the problem? The Krupps had hired videographer Alforde Joaquin to record the ceremony and reception. They paid him $2,400 and Joaquin promised to deliver a finished DVD within two months of the big day. Just as planned, Joaquin showed up with a crew and captured each special moment of their wedding.

"The bridesmaids and groomsmen getting ready before the wedding, all the way to the cake cutting and dancing," says Alicia.

So afterwards Alicia couldn't wait couldn't wait to see all the video Joaquin had shot.

"I e-mailed him while we were on our honeymoon in Jamaica," says Alicia.

"She was checking the mail every day, I mean she was checking the mailbox, checking the mailbox," says Darin.

However, two months passed and the promised video did not arrive. Joaquin told Alicia it was coming soon. However, three more months passed, then a year, then 18 months, and still no record of their wedding.

"There were multiple promises for Christmas, for New Years, for our anniversary," says Darin.

And then suddenly they stopped hearing from Joaquin altogether. Alicia looked online and was horrified to find more complaints about Joaquin from other brides, who said he didn't deliver their wedding videos either. That's when she called 7 On Your Side and we tracked down Joaquin.

He told us he'd had some personal problems the past two years. He planned to put the Krupps' DVD together in time for their second wedding anniversary. 7 On Your Side kept following up until finally, their DVD arrived in the mail. The Krupps wasted no time.

"It was great to go back and relive those memories again, and so we can't wait to show our family," says Darin.

Joaquin told 7 On Your Side, "I work alone and have many projects going on at the same time. They kind of got lost in the mix unintentionally. Alicia and Darin are cool people and they have the right to be upset about the wait. But I wanted to give them quality and I am not going to just slap things together."

"I'm so happy I finally contacted 7 On Your Side and I really believe we wouldn't have the video today if we didn't have your help, so thank you so much," says Alicia.

In the end, the couple said they were pretty happy with the finished product.

Here's our advice, if you are hiring a photographer for your wedding, it's a good idea to go online and look for consumer reviews and never pay everything up front, always try to hold half of it back until the pictures or video are delivered.


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