The passenger, Mark Dickinson, arrived at Los Angeles International Airport two hours before departure last week. But lengthy check-in lines put him close to missing his flight to Denver.
TSA agents would not rush him through security, even though he explained his predicament. The flight's pilot learned of Dickinson's situation and held the plane so he could make the flight.
Mark arrived in Denver just before his 2-year-old grandson was taken off life support. Southwest says while holding a flight is not usual procedure, the pilot did the right thing.