Student gets class ring after five month wait

December 22, 2011 7:18:30 PM PST
The class ring is a prized memento and symbol of accomplishment for many graduating seniors. Five months after one Oakland student graduates, he was still waiting for the ring he ordered, so he asked 7 On Your Side's Michael Finney for help. Not only did the student end up getting his ring, he got a little more. It was a first-hand lesson in customer service for a young entrepreneur. Moses Singh's mother is gushing with pride: Her son is home for winter break after his first semester at Tuskegee University in Alabama. "I'm thankful that I have a son that had the desire to go to college," said Dorris Lilly. High school graduation was special for Singh, but it was missing one thing: His class ring. "It was kind of disappointing because I was kind of looking forward to wearing it on my graduation day so I could feel even a little bit more happy," Singh said. Singh ordered the ring two months after the deadline, but Achievers confirmed it promised to still get it to him in time for graduation. The Oakland Tech High graduate is no stranger to customer service: Singh ran his own business as part of the school's youth entrepreneur program. "Customer service means, to me, making sure the customer is accepted or appreciated with what you have to offer to them," Singh said. Singh's company sold custom designs spray-painted on plain white sneakers brought in by customers and also sold 1,200 t-shirts paying homage to their home town of Oakland, so when he didn't get his ring in time for graduation, he knew what to do. "He kept calling," said Lilly, "(but) no one returned the call. I started calling. Nothing happened." By the end of summer, Achievers sent him a complimentary ring, but not the customized ring he ordered. Achievers explained their school ring suppliers shut down over the summer, causing further delay. The ring he ordered finally arrived after 7 On Your Side got involved. "It's a ring that's got my name on it with my zodiac sign on one side and it's got a mascot on the other side (and) 2011 right around my first initial," Singh said. For the family's trouble, Achievers also refunded the entire purchase price of $400. "It was very cool," Singh said. "I actually like it, it's kind of cool." 7 On Your Side wants to thank Achievers for coming through in the end the way it did. The company went above and beyond to make up for the delay.

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