Twitter unintentionally resets passwords of accounts

November 8, 2012 10:17:17 AM PST
Twitter is apologizing this morning after it unintentionally reset the passwords of a number of accounts.

The company routinely resets passwords for accounts it believes have been compromised. In this case they made a mistake of resetting too many passwords beyond those believed to be compromised.

Twitter released this statement this morning:

"We're committed to keeping Twitter a safe and open community. As part of that commitment, in instances when we believe an account may have been compromised, we reset the password and send an email letting the account owner know this has happened along with information about creating a new password. This is a routine part of our processes to protect our users.

In this case, we unintentionally reset passwords of a larger number of accounts, beyond those that we believed to have been compromised. We apologize for any inconvenience or confusion this may have caused.

As always, we recommend that people review these tips on how to keep their Twitter accounts secure:"


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