"That's very unusual to hear something like that happening in a place like this," hotel guest Larry Crosley said.
The Doubletree Hotel in Rohnert Park is known for its golf course, tennis courts and restaurants. Guests had no idea what happened.
"Very shocking because in a hotel room, especially of this caliber of hotel, you'd think you would be more safe than that. I don't care if you are a guest or an employee, you should be safe," hotel guest Pamela Mcintyer said.
Hotel management released this statement: "The well being, safety and security of our team members and our guests is of paramount importance."
Those who have worked in the hotel industry for years admit that this type of attack is rare, but possible.
"We have staff over here who is like family to us and if something like that ever happened to them it would be heart breaking," America's Best Value Inn & Suites owner Trisha Patel said.
Patel and her family own Americas Best Value Inn & Suites in Santa Rosa.
She regularly walks the property, checks rooms, and watches the front desk alone.
Like at the Doubletree Hotel, security cameras are set up throughout the hotel Patel owns as well.
Rohnert Park police refused to talk to ABC7 News on camera, but did release a description of the suspect. Police said the suspect is described as a black male, between 30 and 40 years of age, standing about 5 feet 10 inches tall with a thin build. He has a tattoo of writing on the right side of his neck.