PETALUMA, Calif. (KGO) --An accident that landed a Petaluma man in the hospital for 12 days forced him to cancel his trip to Mexico. Even though he had purchased travel insurance, the company still denied his claim.
The claims process can sometimes be a confusing one that leads to frustrating delays and even claim denials.
An air ambulance landed in the Sierra foothills to rush Mark Kimberly to a trauma center in Sacramento after he spun out his bike on Highway 88.
"The wheels just came out from under me and I went off the road and hit a signpost," he said.
Kimberly spent 12 days in the hospital with broken ribs and damaged lungs. His long planned cruise to Mexico had to be cancelled. He notified Aon Travel Insurance, which he purchased through Expedia and filed all the paperwork.
"I thought it was all over. I was waiting for a check in the mail," Kimberly said.
A month later Aon denied his claim and told him he needed to take it up with Expedia. Expedia he says sent him back to Aon after several hours on the phone. He then filed complaints with several government agencies.
7 On Your Side was the last he called, saying he was out of options. We contacted Expedia and it gave him his refund of $2,200 within days. Expedia said it appreciates 7 On Your Side for reaching out on behalf of Mr. Kimberly and regret the inconvenience this experience has caused him."
The company gave him a full refund.
"I was stunned," Kimberly said. "I'm still stunned. I thought that money was gone."