SAN JOSE, Calif. (KGO) --We depend more these days on email and text for instant communication. However, sometimes you still need a paper copy delivered fast.
A San Jose resident named Jon Barnes said a FedEx package failed to arrive on time because a new driver forgot to deliver it. As a result, Barnes failed to get an application in on time for his passport to go on his scheduled trip to South America.
Watch the video player above for Michael Finney's full story.