7 on Your Side: Cheap face cream trials result in recurring charges for Bay Area women

SAN JOSE, Calif. (KGO) -- The 7 on Your Side team has seen an unusually high number of complaints about free trial offers in the past few weeks.

Liz Marino of Milpitas heard about a facial cream from a friend on Facebook. Alice Hallmark of San Jose responded to a video ad on the social media site. Both of the women responded to trial offers for just $5 shipping and handling.

Both received two samples in the same shipment for about $10. Both thought if they wanted more cream at the regular price, they would have to reorder it.

The Bay Area women were surprised when new shipments arrived and they were billed.

Watch the video in the player above for the full story.

Click here for more 7 on Your Side stories.