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Contact 7 On Your Side

Tuesday, July 01, 2014
Do you have an issue with a company that you haven't been able to resolve? If so, 7 On Your Side wants to help you!

Email your questions, issues, or story ideas to 7oys@kgo-tv.com, post them any time on Michael's Facebook page, or ask him on Twitter! You can call the 7 On Your Side Hotline at (415) 954-8151. Office Hours are Monday through Friday, from 10 a.m. to 2 p.m.

But before writing Michael Finney, please make sure you've already:

  • Contacted the company and explained your complaint.


  • If your complaint wasn't resolved, you should request a chance to work out the problem with a supervisor.


  • And check out the 7 On Your Side Frequently Asked Questions page in case the solution to your problem is there.

  • 7 On Your Side primarily deals with consumer problems, usually, but not limited to, the purchase of goods and services by individuals. We do not help resolve disputes between businesses.

    Except in extraordinary cases, we do not handle family law disputes, criminal issues, landlord/tenant disputes, employment/unemployment and medical insurance issues. 7 On Your Side cannot help resolve civil disputes such as car accidents, traffic tickets, planning and zoning issues, suspected malpractice and issues that have been, are scheduled for, or are already in court or before an attorney or arbitrator. We can, however, refer you to the proper agencies that may be able to provide the help you need.

    Before submitting email, please make sure you are contacting the correct station. This is the 7 On Your Side unit at KGO-TV, the ABC station in San Francisco.

    Please Note: We receive a lot of "undeliverable" e-mail. Please be sure to double-check your return e-mail address if you are expecting a reply from us. We cannot be held liable for email that is undeliverable because an incorrect address was provided.

    Also, if you have a junk mail, spam or mass mail filter, please be sure that e-mail from 7 On Your Side will be sent through properly. Due to the volume of email we receive, we are unable to fill out "approved sender" request forms that are automatically generated by many filters. Please set your filters to accept email from: 7oys@kgo-tv.com.
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