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JetBlue apologizes after child forced to urinate in seat

JetBlue is apologizing to a mom who says she was nearly kicked off a flight after her 3-year-old was forced to urinate in her seat.
Sunday, June 15, 2014
JetBlue is apologizing to a Boston mom who says she was nearly kicked off a flight after her 3-year-old was forced to urinate in her seat.

Jennifer Deveraux and her daughter, named Summers, were flying from New York to Boston when the flight was delayed on the runway.

Deveraux says a flight attendant refused to let the 3-year-old use the bathroom. The child ended up urinating on herself.

Deveraux says she got up to clean the mess and the attendant yelled at her again.

The company called on Saturday to make amends. Deveraux says she's happy JetBlue did the right thing.

"She said, 'I am a mom too. I totally understand what you going through and I'm so sorry this happened to you,'" said Deveraux. "I didn't care about a voucher. That kind of stuff doesn't really matter to me. But I did want an apology for my family because we really felt like we were mistreated and felt awful about."

JetBlue says its employees will undergo sensitivity training.

The airline offered the family a $50 credit and $5,000 to be given to a charity of their choice.
Related Topics:
travel jetblue children parenting u.s. & world New York Massachusetts
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