The residents told ABC affiliate WFTV that they ordered plastic storage bins, but when their shipment arrived they knew something was wrong.
"They were extremely heavy, heavier than you would think from ordering four empty bins," one resident, who did not want to identified, told WFTV.
WFTV reports the marijuana was found in boxes inside the totes and gave off a strong odor.
Police seized the drugs and launched an investigation.
The order had been shipped by Amazon's Warehouse Deals via UPS from a facility in Massachusetts.
After more than a month of speaking with Amazon over email in hopes of an explanation, the couple said Amazon sent a $150 Amazon gift card and a message that read, "I am unable to do anything else at this time."
Amazon sent a statement to WFTV saying its customer service team worked directly with the customer to address concerns and will work with law enforcement to investigate the case.
WFTV contributed to this report.