7 on Your Side helps Marin couple with phone troubles

When you get a new phone, do you try to keep your old phone number? A Marin County couple says their phone was disconnected by mistake and they couldn't get their old number back.

MARIN, Calif. (KGO) -- When you get a new phone, do you try to keep your old phone number? A Marin County couple says their phone was disconnected by mistake and they couldn't get their old number back.

Watch the video in the player above to see how 7 on Your Side and Michael Finney helped them.

Click here for more 7 on Your Side stories.