The Department of Motor Vehicles issued the license with a picture of Lesley Pilgrim wearing her face mask.
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"I knew the picture was not going to be good because license pictures are never good. But I did not expect the picture to be with my mask on," Pilgrim said.
Pilgrim said the day she went to the DMV for the photo, workers at the office were very strict.
She recalled not wanting to risk taking off her mask without explicit instructions for fear she'd be sent to the back of the line.
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When it was her turn to take her picture, the DMV employee took two photos, one of her still wearing the mask and a second picture without it.
A spokesperson with the DMV said in this instance there was an oversight. The agency is now investigating how this may have happened.
While the woman's Real ID is technically valid, the department would issue her a new one showing a photo without her mask.