Having worked seven years at Marriott, David Ward says he knows the ins and outs of the hotel business. The thief picked the wrong man to target.
[Ads /]
Ward always takes time to trim his beard the way he likes it.
He has an elaborate shaving kit and brought it all with him during a recent hotel stay. Ward poured all his clippers out of their bag and onto a table. He has a different use for each one of these clippers.
[Ads /]
A day or two after checking out, he noticed something wasn't right.
"I'm about to cut my hair. It's that time again. And my spray, the spray which I still haven't placed, and those clippers where they cut off at the end, was gone," Ward said.
Also missing were his earbuds. Ward suspects somebody made a key to his room and took what they could get.
"You weren't supposed to do it to me. You don't do it to me because I know the hustles and I can detect it fast," said Ward.
He contacted Marriott's Oakland location to express his concerns. It promised somebody would get back to him.
[Ads /]
After a week of not hearing anything, David contacted 7 On Your Side.
"Me being a former employee, I know you can get to the bottom of this. I know you can run a report who made the last key. I know you can look at the cameras," said Ward.
7 On Your Side contacted Marriott and David immediately heard from the hotel's general manager. He compensated Ward for all his missing items and gave him a certificate for a free two-night stay.
"Michael Finney, you're the best," proclaimed David. "7 On Your Side is the best. If you ever need me to speak on your behalf, I got you."
Marriott declined to comment for this story, citing privacy concerns.
Take a look at more stories and videos by Michael Finney and 7 On Your Side.