Police confirmed there was no shooting at The Shops at Montebello, California.
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Twitter video showed at least four suspects smashing the glass at a kiosk inside the mall, grabbing several items and running out the door.
The sounds of the shattering glass loudly echoed through the mall and may have been mistaken for gunfire.
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Several people posted on Twitter that they believed there was an active shooter.
The mall was expected to remain closed Friday night. Police said anyone who evacuated the mall in a panic can use the Kaiser Hospital parking lot as a reunification point to meet up with others in their group.