Residents should not be taken in by callers purporting to be from PG&E who threaten to disconnect service unless an immediate payment is made, city officials said.
PG&E will also not ask people to pay with a prepaid cash card, according to city officials. Scammers can make caller ID numbers look like legitimate PG&E numbers, city officials noted.
If anyone has doubts about an incoming call supposedly from PG&E, they should hang up and call the PG&E customer service number at (833) 500-SCAM, city officials said.