PETALUMA, Calif. (KGO) -- With nearly 3 million owners of top loading Samsung washing machines being notified about a recall right now, undoubtedly there are lots of questions.
When a Bay Area couple learned about the recall, they immediately jumped on the phone to Samsung, but getting answers proved frustrating.
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Click here for more information on the Samsung recall.
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Watch the video player above for Michael Finney's full story.