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David and Debbie Tjon enjoyed reliving Game 4 of the NBA Finals. It's just one of the highlights from a fantastic year that has also taken them to Greece and Italy.
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The couple decided they wanted to switch their cellphone carrier to T-Mobile prior to the trip because T-Mobile's international plan had no extra fees for data.
"Our other plan would've cost us $10 a day for each phone, so roughly $300 for the trip we took. So we made the switch," said David.
The Tjons took advantage of this two-for-one offer and ended up getting four phones for the price of two.
They said the sales person promised them a $1,400 rebate within 8 weeks.
But eight weeks past and nothing happened. The family says their attempts to get their rebate were unsuccessful.
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"We would get into a spin cycle when we kept getting no as the answer at the end of each person that we work with," Debbie told 7 On Your Side.
David said he kept thinking a resolution was near, but then nothing would happen.
He kept extensive notes of every phone call and email exchange with T-Mobile.
"I made 35 phone calls to T-Mobile. I spoke with 24 different agents in three countries and spent the total of eight hours on the phone with them over a 10-week period."
David said he had lost all hope he would ever get his $1,400 back.
"I could see his blood pressure going up and he's a pretty patient guy, so I suggested to him that we should try 7 on Your Side as kind of a like last resort."
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He did and we contacted T-Mobile.
They received their $1,400 rebate in two days.
The couple used their new phones as planned in Greece and Italy.
"All in all, it was a good experience to see that there are good ways to resolve things in this world," Debbie said.
We reached out to T-Mobile for comment, but it did not get back to us.
Written and produced by Randall Yip
Click here for a look at more stories by Michael Finney and 7 On Your Side.