Consumer Reports has been looking at specific retailing policies and put together its list for Santa -- and consumers.
On the nice list:Zappos.com -- They offer free shipping and returns, including prepaid return labels.
L.L. Bean -- They offer 100 percent product satisfaction guarantee. You can return anything at any time for any reason.
Southwest Airlines -- They offer free checked luggage.
On the naughty list:Verizon Wireless -- They can hit you with a $350 early termination fee for smart-phones.
Macy's -- Shipping charges are based on dollar amount of the order, not the size or weight.
CompUSA -- There are restocking fees of up to 25 percent.