See who's on the retail 'Naughty and Nice' list

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By ABC7

Consumer Reports has been looking at specific retailing policies and put together its list for Santa -- and consumers.

On the nice list:

Zappos.com -- They offer free shipping and returns, including prepaid return labels.

L.L. Bean -- They offer 100 percent product satisfaction guarantee. You can return anything at any time for any reason.

Southwest Airlines -- They offer free checked luggage.

On the naughty list:

Verizon Wireless -- They can hit you with a $350 early termination fee for smart-phones.

Macy's -- Shipping charges are based on dollar amount of the order, not the size or weight.

CompUSA -- There are restocking fees of up to 25 percent.

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