Survey: Online shoppers expect free shipping

December 7, 2011 6:24:13 PM PST
A new survey finds most of us expect free shipping when we order online.

Retailers say 63 percent of Internet sales were shipped for free during the past week.

A recent study found nearly half of online shoppers have canceled purchases because they were going to be required to pay.

Amazon offers free shipping on most orders over $25, but they've also seen shrinking margins and may actually report a loss in the fourth quarter.