Job Opening: Consumer Counselor (Part-time)

Department: News - 7 On Your Side
Posted 10/16/18

ABC7 News/KGO-TV, the ABC owned-and-operated station in San Francisco, CA is looking for a Consumer Counselor to join their "Seven On Your Side" department. The position is part-time.

Key responsibilities include:

  • Answer consumer calls and provide assistance by giving referrals and information relevant to the viewer's complaint.

  • Resolve consumer issues for those who email "Seven On Your Side."

  • Enter each call, email, and follow-up investigation correspondence into consumer database.

  • Communicate with companies to resolve consumer issues.

  • Conduct online research to assist the consumer.

  • Track trends and complaints. Flag potential news stories.

  • Attend community popup events around the Bay Area as needed; provide in-person assistance to viewers.

  • Serve as brand ambassador and positively represent ABC7 News/KGO-TV in all correspondence with viewers and companies.

Required skills and qualifications:

  • Outstanding communication skills via phone and email.

  • Highly proficient in online research.

  • MS Word, Microsoft Outlook, Database Entry.

  • Problem solving.

  • Effective listening, verbal and written communication skills.

  • Knowledge of consumer issues preferred (laws, scams, contracts, etc.).

TO APPLY:
Please log onto: www.disneycareers.com and search for Requisition ID# 602156BR - (Consumer Counselor Part-Time), ABC Owned Television Station (KGO-TV), create a candidate profile and upload your resume and cover letter.

NO PHONE CALLS PLEASE

CLOSING DATE FOR APPLICATIONS: Open until filled.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

ABC7 is an Equal Opportunity Employer - Female/Minority/Veteran/Disability/Sexual Orientation/Gender Identity.
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