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Rebecca McCartney lives near the Century-Pebbletree area where 20 homes have been without power since Friday afternoon. Her husband has stage four cancer, so they checked into a Residence Inn hotel because they felt like they had no other option.
"PG&E has told us we are low priority due to the rolling blackouts, and they have no idea when they'll be able to restore power," McCartney said.
McCartney said PG&E suggested they go to a shelter or hosptial. Due to COVID-19, those were not options so she later got ahold of a representative that told her she would be reimbursed.
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"Today I called through the emergency response line, to try to get a human, and a woman that I spoke with, a gal named Bonnie, told me to go ahead- that nothing would be looked at until at least tomorrow. And she approved us coming here to the Residence Inn, or to a hotel," McCartney said.
Later McCartney received a phone call from a media relations representative who told her that the reimbursement is not guaranteed.
"Said that I'm welcome to submit a claim but he cannot guarantee PG&E would reimburse us for any of this," McCartney said. "Because of the rolling blackout and the fact that there is a quarter of a million people without power in the state of California, he said, 'go ahead and file your claim, but it's very difficult,' he goes. They always say they'll reimburse people but they hardly ever do."
McCartney said she received a phone call from the media relations representative who told her he called the senior director of operations. The neighborhood now has 15 PG&E trucks working to restore power.
ABC7 is waiting to hear when power has been restored.
For the latest on PG&E outages across the Bay Area click here.
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