Novato Verizon customers say they've received rebates for signal issues

NOVATO, Calif. (KGO) -- Consumers who are experiencing cellphone signal problems are now telling 7 On Your Side they have received rebates from Verizon.

One customer reported a $30 rebate and another said they received $50.

RELATED: Verizon says signal woes should end soon for Novato customers

The important thing is for you to keep track of any service problems you are experiencing. That way, when you talk with customer service and request a refund, you have the information on hand to prove you have suffered a loss.

Verizon said it will "be happy to investigate each inquiry on a case-by-case basis."

Customers can reach Verizon by clicking here.

Click here for more stories and videos on Verizon Wireless.

Click here for a look at more stories by Michael Finney and 7 On Your Side.

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