Novato Verizon customers say they've received rebates for signal issues

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Consumers who are experiencing problems with their cellphone service in Novato are now telling 7 On Your Side they have received rebates from Verizon. (KGO-TV)

Consumers who are experiencing cellphone signal problems are now telling 7 On Your Side they have received rebates from Verizon.

One customer reported a $30 rebate and another said they received $50.

RELATED: Verizon says signal woes should end soon for Novato customers

The important thing is for you to keep track of any service problems you are experiencing. That way, when you talk with customer service and request a refund, you have the information on hand to prove you have suffered a loss.

Verizon said it will "be happy to investigate each inquiry on a case-by-case basis."

Customers can reach Verizon by clicking here.

Click here for more stories and videos on Verizon Wireless.

Click here for a look at more stories by Michael Finney and 7 On Your Side.

VIDEO: What should you do if you lost your Verizon phone service?
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Novato residents say their Verizon service has been unpredictable for more than a week. So what do you do if you don't have service?

Related Topics:
technologycellphoneverizonbusinessconsumerconsumer concerns7 On Your SiderefundNovato
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