Steven Shepherd and Cathrina Serrano are in San Francisco from San Diego. They parked their vehicle in the Sutter-Stockton garage for two days while they've been sight seeing.
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"I saw the signs warning and we kind of thought we should check out the car before we go," said Shepherd.
"We didn't know," said Serrano.
RELATED: San Francisco cracks down and ramps up against smash-and-grabs
While families vacation, others are staking out their vehicles.
"I call it criminal tourism and it actually must stop," said District 2 Supervisor Catherine Stefani.
"This is a team effort," said SFPD Chief William Scott.
RELATED: Bill being introduced to help deter vehicle break-ins in San Francisco
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Improvements include fencing, lighting, signage, high definition cameras and a dedicated foot patrol officer.
Thieves aren't just stealing stuff.
Last year, someone broke into Julia Wilkinson's rental car at the Fisherman's Wharf garage and stole her father's ashes. Wilkinson was visiting from North Carolina to spread them in her father's favorite city. A fews days later, someone turned her father's ashes in to an undercover officer.
RELATED: San Francisco residents fed up with property crime post warning signs
Earlier this year, a known criminal targeting cars in the Sutter-Stockton garage, threw a five year old chihuahua off the 7th floor during a car break-in.
"The only way the police were able to identify the perpetrator was because of a private dashboard camera that captured the entire crime," said Supervisor Stefani.
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Officials say they're not declaring victory yet.
"You see a park smart sign behind us not a mission accomplished sign," said SFMTA Director of Transportation Ed Reiskin.
Still the future looks promising, reforms will be implemented at all 22 city owned garages by the end of next year or early 2020.