SAN FRANCISCO (KGO) -- One viewer has been paying a monthly fee for the past eleven years to cover repairs for her appliances. However, when she needed a repair, all she got was "wait, wait, and wait."
For the full story from 7 On Your Side, watch the video in the player above.
For more stories, photos, and video from Michael Finney and 7 On Your Side, visit this page.
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