People wait in long lines to get tech support for gifts

Jonathan Bloom Image
ByJonathan Bloom KGO logo
Saturday, December 27, 2014
People wait in long lines to get tech support for gifts
Crowds braved long lines at Best Buy Friday to return or get tech support for Christmas gifts they just bought.

If Santa Claus brought you a piece of technology for Christmas, there's a good chance he didn't stick around to help you get it up and running.

If you went Best Buy for tech support from Geek Squad, you weren't alone. "It's a lot of people. it's a very long line," one man said.

A line full of people who ripped open their presents and found something wrong. "When I turned it on, it didn't work," one boy said.

Some problems are clear cut. "The memory card or the battery would not fit," one man said.

Other problems are a bit fuzzy, some are hard to describe and a few are disastrous.

One man ABC7 News spoke with said Best Buy had a food truck park outside because the company knew customers would get hungry.

But even a day after the holiday, the Christmas spirit is alive and well in those long lines. Not everyone's was there for help with a gift they just got. A lot of folks were there for help with gifts they've given to other people.

George Park got a laptop for his little brother. "I feel like it's my gift and I should be the one to return it and make sure that I get him a working computer," he said.

It's the giving spirit or maybe it's just guilt.