Passengers come forward with more bumping horror stories as United revises policies

EMBED </>More News Videos

A couple from Utah said they were booted off a flight in Houston for sitting in the wrong seats. (KTRK)

A Utah couple claims they were mistreated and booted off a United Airlines flight in Houston for sitting in the wrong seats.

VIDEO: Passenger dragged off overbooked United flight

The man and woman were flying to Costa Rica for their wedding when they say they were kicked off their flight.

Michael Hohl told "Good Morning America" that he and his fiancee moved to empty seats because another passenger had fallen asleep right next to their assigned seats.

A flight attendant told them to move back. Hohl said he complied, but a federal air marshal came on board and asked them to get off.

"Even though we moved to the right seats, we were still taken off the plane," Hohl, said.

RELATED: Bay Area groups accuse United of racial discrimination

The flight wasn't full, but United said they were removed because they insisted on sitting in upgraded seats without paying extra. They said they were willing to pay for the upgrade but were still forced to leave the plane.

United Airlines announced over the weekend that they are changing the policy that allowed Dr. David Dao to be forcibly removed from his seat on the full flight to make room for crewmembers
Related Topics:
newsUnited Airlinesairport newsairline industryviral videoairplanebusinesscustomerconsumerconsumer concernsHouston
(Copyright ©2017 ABC News Internet Ventures.)

Load Comments