Brad Troutman holds up two Louis Vuitton iPhone cases.
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They're just some of his many purchases from the luxury brand.
"I've always been a designer person, even as a young teenager. You know, buying like designer clothes that my parents wouldn't buy for me," Troutman said.
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He's shopped around the world for the products and has been treating himself at least once a year with his favorite designer.
Troutman used his bonus money to spend more than $4,000 on a Louis Vuitton watch along with a watchband.
He knew right away he had made a mistake.
"So the watch was too heavy for my wrist. I have pretty small wrists, as you can see," he said.
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Troutman arranged on the sixth day of Louis Vuitton's 30-day return policy to return both items.
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"But there's a problem with the watch band. It's stainless steel and he's like there's scratches on it. I'm like 'really?'" said Troutman.
Troutman described the scratches as something you needed a magnifying glass to see. He suspects the sales clerk possibly may have scratched it when he used a screwdriver to remove a few links.
"I was not happy. I had a really long relationship with Louis Vuitton. I bought more things I'd like to admit," Troutman said.
The best Louis Vuitton would do was give him store credit. He refused to accept the offer.
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"And then it's funny. I watch Channel 7 all the time. You know what, let me reach out to Michael Finney," he said.
A manager from Louis Vuitton quickly called him after 7 On Your Side contacted the store.
Troutman received an apology and a complete refund.
"I really do appreciate you guys helping me. I really was at my wit's end," Troutman said.
Louis Vuitton had no comment for this story.
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