Now as it tries to block those payments, EDD has mistakenly accused honest workers of being in jail -- and cut off their benefits. They're coming to 7 On Your Side for help.
Law-abiding workers have been collecting unemployment for months. Suddenly, the EDD is telling some of them they can't have benefits after all, because they are in jail. But they are not -- and in these cases, they never have been.
"It's pretty crazy because we've both been here together for the past 10 months," said Jeanette Johnson of Ukiah.
Jeanette and John Johnson both lost their jobs in the pandemic and were collecting unemployment all along -- then suddenly in December, the EDD cut off John's benefits, telling him he was not eligible after all.
RELATED: Thousands of Californians face more delays in getting unemployment benefits
"I got the letter saying I'm disqualified because I'm incarcerated," said John.
The EDD sent him a notice in December saying: "You are not eligible to receive benefits... because you were incarcerated or detained" beginning last March. Two more notices said he was in jail all year long and remains there to this day.
"I'm not incarcerated. I have never been incarcerated," John said.
The Johnsons live on 27 acres in Ukiah. They say their only incarceration during the pandemic has been sheltering in place, like the rest of California.
RELATED: California unemployment: Thousands of fraud victims get income tax bill for jobless benefits paid to scammers
"When you're stuck in the house, some people think of it as incarceration," said Jeanette.
John says he and Jeanette have been busy all this time working on their vast brush-choked property.
"I put in new tanks and plumbing, and took down a big tree that was shading our solar panels," John said.
"It takes a lot of upkeep," said Jeanette. "We got a lot of brush cleared to make it more fire safe. Worked on the vegetable garden, the spring water system..."
John can prove he wasn't in jail. He volunteers on the local Turtle Creek Fire Brigade. He shows a photo of him putting out a fire last August -- when he was supposedly incarcerated.
WATCH: As much as $31B CA EDD funds paid to scammers, officials say
John also submitted his identification to EDD, saying he's never been incarcerated, arrested or charged with any crime. But so far, no response.
And no benefits. EDD cut him off in early December. Moreover, the notices say he's been in jail since March, and was ineligible for benefits he's already received. So far it's unclear if EDD is going to ask for that money back.
"'Claim cannot be paid, that's the only response I received," he said.
RELATED: EDD scam: How investigators caught inmates running EDD scam ring out of jail
The same thing happened to David Wallace, who moved from Stockton to Reno after he lost his care-giver job in the pandemic. "Basically since the time my claim has been active, they're saying I'm in jail," said Wallace.
"Never been in jail. I've been spending time with my grandkids who live around the street corner from me," he said.
Wallace took pictures of his grandkids at Christmas and Halloween. And he gave EDD a document showing he was at Washoe County Health District getting tested for COVID-19 back in July -- all while he was supposedly in jail.
He received no response from EDD either.
RELATED: New EDD director vows changes after audits reveal disastrous mishaps
"I'm a military veteran, fingerprints on file, held secret clearances, all kinds of stuff. How can you make this mistake?" Wallace asked.
Wallace and John Johnson both say their common names may have led to a mix-up. The notices have their full Social Security numbers, but only the initials of their first and middle names.
We asked EDD if it cross-checked their claims against jail records -- or how this mistake happened. Did someone steal their identity? Or did EDD simply match names with inmates?
EDD told us it was working on a response.
RELATED: Social Security refuses to refund Bay Area man $15,000 accidental overpayment
But for now Johnson and Wallace face hardship -- and worry the EDD may ask for all that money back.
"I'm using food banks to get by," said Wallace.
"We haven't done anything wrong and we shouldn't be punished for it," said Jeanette Johnson.
Both Wallace and Johnson have appeals pending at the EDD, but those could take months to resolve. We'll keep asking EDD why it's putting them through all this -- seems easy enough to check the records.
Take a look at more stories and videos by Michael Finney and 7 On Your Side.
Have a question for Michael and the 7 On Your Side team? Fill out the form HERE! 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Please review our FAQ here. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Due to the high volume of emails we receive, please allow 3-5 business days for a response.
App users: For a better experience, click here to view the full map in a new window