Michael Finney answers your consumer questions

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Michael Finney has the answers to your consumer questions.

7 On Your Side's Consumer expert Michael Finney answers your questions, every weekday on ABC7 Mornings. Submit your video questions and tune in at 6 a.m.

Question 1
Juan Carlos asked: I was at the hospital, and my wife came to visit me. She ran into a door, and she was injured. They treated her, and now the hospital is sending us the bill. What can I do about this? I don't think that's fair since she was injured in the hospital.

Answer
Hi Juan Carlos, I see your point. It doesn't seem fair, does it? I want you to begin with the hospital's ombudsman. Start by telling them I sent you, then explain, probably best in writing why you believe the hospital is at fault for the injury. If that doesn't pan out, call me here at the station.
Juan Carlos, good luck.

Question 2

Mellina from Walnut Creek asked: If you're a middle class student, and you're denied financial aid for college, what are some other options?

Answer
Hi Mellina
If you're denied federal financial aid. You still have options out there. Look into scholarships, and other grants from the college where you are attending. Talk to the financial aid office, ask them how to apply, and make sure you meet the qualifications and the deadlines. You may have to take out a student loan - that's not ideal because, of course, you have to pay it back. But, it's better than not getting a higher education. I'll post a link to The U.S. Department of Education's website there's a lot of information on financing your education.

Question 3
David asked: When you're looking to buy a new car, how do you know you're getting a good deal? Different dealer ships offer different prices on the same car.

Answer
Hi David, the best way to check prices is to go to several different websites. Kelly Blue Book is good; NADA Guide is another one. True Car tells you the list price, and what people are paying in your area. Put all this information together, and you'll know what you should pay. Then, it is time to go to the lot or send out emails to several lots and ask them to bid for your business. Another way to handle a car buying situation is to use a car buying service. AAA has one, and so does Costco. And, there are others. They cost a couple of bucks, but they really do take away a lot of the hassle.
David, good luck.

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