Michael Finney answers your consumer questions

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Fed up? Curious? Furious?! If you need help, just ask Michael Finney, your own consumer expert from 7 On Your Side!

7 On Your Side's Consumer expert Michael Finney answers your questions, every weekday on ABC7 Mornings. Submit your video questions and tune in at 6 a.m.

Question 1
Ryan asked: What can you do if an airline cancels your flight because of bad weather?

Answer
When your flight is cancelled due to bad weather there really isn't much you can do or make the airlines do since bad weather is outside of the airline's control. There are no regulations. You can ask for a refund, but that's generally not done.

Question 2

Reggie from Hayward asked: How can you challenge a poor credit score given to you by a bank? I paid my mortgage for 17 years without discrepancies. How do I challenge that?

Answer
That's an interesting question. Banks do not give out credit scores and the companies that do, don't allow you to dispute them. But, that doesn't mean there's nothing you can do. You can still dispute errors on your credit report. You contact each of the three credit bureaus separately. Explain what you believe is wrong and why. Then, the reporting agencies have just 30 days to fix your report. Now, once it's corrected, your credit score will reflect those changes. Hopefully, that means they'll go up.

Question 3
Dafri from Lafayette asked: My son's new car battery had to be jump-started not long after buying it. The store where he bought it said the battery was incorrectly installed and charged him for labor and parts. How do we get reimbursed?

Answer
Getting reimbursed will depend on who installed the battery. If your son initially installed the battery, you're not going to get a refund. But, if the auto shop installed it, call and tell the company you contacted Michael Finney with 7 On Your Side and Finney said they should pay for correcting the mistake. Now, if that doesn't get them moving, call the 7 On Your Side hotline here at the station: (415) 954-8151. Call Monday through Friday 10 a.m. to 2 p.m.


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