7 On Your Side helps woman with defective washing machine

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7 On Your Side's Michael Finney helped a woman get a brand new washing machine after she spent the last few years trying to get it fixed under the warranty. (KGO-TV)

A good washing machine will thoroughly clean and rinse your clothes. A bad one will chew them up. A South Bay woman says she had the bad kind. 7 On Your Side's Michael Finney got the store to listen.

It's one of the biggest complaints I get -- many repairs, but never fixed. Our viewer says her Sears warranty paid for nearly $2,000 worth of repairs, which is more than the price of the machine. And still it didn't work right.

Watch the video player above to see how Michael Finney helped Ranae Marengo.

Click here for more stories and videos by 7 On Your Side's Michael Finney.
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shopping7 On Your Sidebay areaconsumerconsumer concernssearswarrantyCalifornia
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