7 On Your Side speeds up woman's stalled bathroom renovation

SAN FRANCISCO (KGO) -- Remodeling your home is a great way to start the new year, but it also can be disruptive.

A San Francisco woman said she lived in a construction zone for months. Workers tore out what may be the most important room in the house, the bathroom. When they didn't put a new one in, that didn't sit well with the homeowner

Clydenia Austin described how her bathroom looked during a big remodel.

"Everything was torn out," Austin said. "There was a big hole in the wall."

She had no sink, no toilet, no tub, only the promise of a new bathroom in a few weeks. But months later, it still looked like a mess.

"They were supposed to come start the work but they didn't," she said.

Austin had hired Sears Home Services to do the work. A crew ripped out the old stuff back in August, then left it that way.

"They just kept making excuses why they couldn't get here, why they weren't able to get the people they wanted," she said.

After a month a crew finally installed a temporary toilet, but that was it.

"Very inconvenient to have to go down 15 steps and then go to another bathroom, shower. It wasn't easy," Austin said.

Summer turned to fall, still no bathroom. Austin got tired of running downstairs to shower.

"I just kind of got disgusted with the inconvenience," she said.

She contacted 7 On Your Side. We contacted Sears and it took action.

Another person was put on the job and that person got on it and sent the right people out. A new crew swiftly transformed this construction zone into a gleaming, functioning, long awaited bathroom.

The company did not explain what caused the delay but said, "Sears Home Improvement takes pride in providing members and customers with quality products and services. We apologize for the delays to Ms.

Austin's bath project and are pleased to report that the project has been completed to her satisfaction."

Austin also got a bit of discount for her troubles.