7 On Your Side: Storage facility delinquent in refunding customer

Friday, December 5, 2014
Storage facility delinquent in refunding customer
A storage facility was delinquent when it came to refunding a customer's money until 7 On Your Side stepped in to help.

MOUNTAIN VIEW, Calif. (KGO) -- A Mountain View man signed a month-to-month agreement to store his belongings at a local storage facility, but backing out of that agreement has proved to be difficult.



The most frustrating thing about promised refunds can be actually getting that money, and 7 On Your Side's Michael Finney stepped in to help one local man.



When Mark Marcellini moved in to a Mountain View apartment, he decided to rent a storage unit at Peninsula Storage.



"So I wanted to keep my tools at home and all the overload stuff at a separate unit," he said.



He quickly had buyer's remorse.



"I went back two hours later and I said, I made the wrong decision. I don't want the storage unit and they said, no problem," he said.



Marcellini, a carpenter by trade , decided to build his own storage container.



He said Peninsula Storage promised him a refund within 30 days.



"So I waited to see it on my bank statement and I never saw that," he said.



He says he called Peninsula Storage five times asking about his refund of $140 and got nowhere.



Attempting to get his $140 refund turned into quite a headache.



"After a minimum of 90 days of frustrations and lost sleep and stress, I didn't know what to do," he said.



He eventually decided to turn to 7 On Your Side. After a call was placed to Peninsula Storage, a check was in the mail within a week.



The company declined an opportunity to explain what happened.



Peninsula Storage did call Marcellini to apologize.



"They said it was a procedural error on their part and I slipped through the cracks," he said.



Mark is happy he finally got his refund.

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