The hassles of lost luggage

July 24, 2008 6:11:30 PM PDT
Traveling these days is enough of a hassle when everything goes right, but when you lose your luggage; what was a hassle turns into a bummer. Airlines misplace millions of pieces of luggage a year. If you've travel lately you may well have been a victim yourself. Waiting at the carrousel, watching others pick up their bags and yours' aren't there. But it's not just air passengers who have to deal with misplaced bags. Board a bus and your luggage could be lost too. Gene Cone knows that first hand. Three times a year, gene travels by bus from his Baja Mexico home to see his doctors in San Francisco. "I get off in Tijuana and cross the border by foot. And right around the corner is a Greyhound bus station, so I check my baggage with them and then I change busses in LA," said Cone. Gene says his overnight bus ride usually goes like clockwork, but not on a recent trip. "Well, this particular time when I got to LA my bags were not there to retrieve to change buses. And I mentioned this to them and they said don't worry it will be on the next bus," said Cone. By now you have probably guessed that didn't occur. "I made call after call after call and I got nowhere. You guys just moved through the system and boom you are amazing," said Cone. By law, Greyhound told 7 On Your Side, it has 90 days to investigate, says it sent gene a letter explaining that and gene received the largest check required by federal baggage tariffs. He got $250.00.

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