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"So I asked him what we should do and he said, 'you have to buy a ticket right now,' but I said, 'I paid, I can show you the credit card information and you can check with the credit card company,' but he said, 'no, you have to buy right now because I can't find anything in the system,'" Jin said.
Northwest charged her $511 for the extra ticket and when she got home she turned to 7 On Your Side. 7 On Your Side contacted Northwest and Jin got her refund.
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