Agencies say consumer complaints on the rise

July 27, 2010 4:59:25 PM PDT
It's another sign of a down economy. State and local agencies are both seeing an increase in consumer complaints.

A survey by the Consumer Federation of America found more than half the government agencies surveyed report an increase in consumer complaints.

Topping the list is a familiar one, complaints about auto sales and repairs, but number two appears to be directly related to economy, complaints about credit and debt.

"They turn to debt settlement, and other kinds of debt, and debt relief services that promises to reduce their debts, but by and large, don't fulfill those promises," explained Susan Grant with Consumer Federation of America.

Rounding out the top five are complaints about home improvement and construction, utilities such as cable, internet and phone, and complaints connected to retailers.

The fastest growing complaint is about scams that promise to save struggling homeowners from foreclosure.


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