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Resources for San Bruno residents

September 17, 2010 1:30:08 PM PDT
Information and resources for San Bruno residents impacted by the explosion and fire:

Important Information for Displaced Residents:

On Wednesday, Sept. 15, the local area assistance center at the Veterans Memorial Recreation Center will close at 6 p.m. No further services will be provided at the location.

On Thursday, Sept. 16, The Red Cross will open a service center along with key partners in the new San Bruno Recovery Center, located at 900 Cherry Avenue, Suite 332, San Bruno.

Red Cross Hotline for Victims: 1-888-443-5722

Red Cross link for people to check on their loved ones:

The Red Cross and the San Bruno Rec. Center say they have received lots donations and have plenty of supplies for any fire victims (infants through adults) that may need them. Please note: These two donations have stopped accepting new donations.

Shelter Information:

On Wednesday, Sept. 15, the local area assistance center at the Veterans Memorial Recreation Center will close at 6 p.m. No further services will be provided at the location.

On Thursday, Sept. 16, The Red Cross will open a service center along with key partners in the new San Bruno Recovery Center, located at 900 Cherry Avenue, Suite 332, San Bruno.

Pet Information:

The Shamrock Ranch Dog Boarding Facility in Pacifica is offering dog boarding assistance to the residents of the San Bruno Fire incident. Call 1-650-359-1627 or go to http://shamrockranchkennels.com.

Workers for the Peninsula Humane Society in San Mateo went door-to-door and recovered between 16 and 20 animals in San Bruno. The owners know they are there and have been claiming them throughout the day on Friday.

Helpful Services:

San Bruno residents affected by the fire can pick up their mail at the San Bruno Main Post Office, located at 1300 Huntington Ave.

24 UPS Store locations in San Mateo County are offering free mailbox services for six months to those displaced by the explosion and fire.

AAA Northern California is offering free towing assistance to victims of the fire. If a car was damaged in the San Bruno fire, AAA will tow the vehicle to any repair shop within 10 miles of the incident site free of charge, regardless of whether or not they are a AAA member.To call for the free tow or file a claim, call 800-922-8228.

Courtesy Tow in San Bruno is offering free towing and storage of any vehicle that was damaged in the fire. Call 650-589-3282.

San Bruno families affected by Thursday's gas line explosion were able to shop for free at Old Navy Sunday morning. The Red Cross identified at least 100 families and gave them each a $250 gift card to spend at Old Navy in San Bruno. People with gift cards can shop during normal store hours if they didn't make it to the store Sunday morning. So far about 60 families have been helped.

If you have tips for this investigation:
The California Public Utilities Commission, or CPUC, is asking for anyone who may have information on a natural gas smell in the San Bruno area in the weeks before Sept. 9, 2010. Those with tips should call 1-800-789-0550 or email SBFire@cpuc.ca.gov.

The NTSB has also set up a tip line for their investigation. E-mail information to sanbruno@ntsb.gov

Important Links and Phone Numbers:

San Bruno Park School District

San Mateo Union High School District

Red Cross Bay Area

Salvation Army

Red Cross Hotline for Victims: 1-888-443-5722

Insurance Information:

Allstate customers whose homes or automobiles have been damaged or destroyed by Thursday's explosion and fire in San Bruno, CA can contact Allstate in three different ways:

  • Report a claim online at www.Allstate.com
  • Call Allstate at 1-800-547-8676
  • Call or visit your local Allstate agent

In addition, Allstate has three fire recovery tips for homeowners returning to their homes in impacted areas:

  • Review your policy for additional living expense coverage. Customers who were ordered to leave their homes by civil authorities or whose homes have become unlivable as a result of Thursday's explosion and fire may be eligible for Additional Living Expenses (ALE). Please check your homeowner policy to see what coverage it provides. If you have any questions, please contact Allstate as noted above.
  • Make necessary temporary repairs. Check your policy to see if it provides reimbursement for temporary repairs that are needed as a result of the fire to prevent further loss. Keep an accurate, detailed record of temporary repair costs to submit to your adjuster for possible reimbursement.
  • Create a home inventory. Unfortunately, fires can occur at any time, so Allstate recommends homeowners always keep a home inventory in a secure area off-site. This inventory can be made as easily as photographing or videotaping each area of your home and property. This home inventory can help facilitate the claim process after incurring a loss. If you do not have a home inventory - create one now by remembering as best as possible what was in each room. The more accurate and detailed your list, the better able you will be to assist the claim adjuster assigned to your claim.

Insurance Information Institute

The I.I.I. offers the following suggestions to policyholders whose property has been damaged:

  • Be prepared to give your agent or insurance company representative a description of the damage. Your agent will report the loss to your insurance company or to a qualified adjuster who will contact you as soon as possible to arrange to inspect the damage. If you have to evacuate, make sure to give your agent a telephone number where you can be reached.
  • Take photos of the damaged areas. These will help you with the claims process and will assist the adjuster in the investigation.
  • If you do not already have one, prepare a detailed inventory of all damaged or destroyed personal property. Be sure to make two copies, one for yourself and one for the adjuster. Your list should be as complete as possible, including a description of the items, dates of purchase or approximate age, cost at time of purchase and estimated replacement cost.
  • Collect canceled checks, invoices, receipts or other papers that will assist the adjuster in obtaining the value of the damaged or destroyed property.
  • Make whatever temporary repairs are needed to protect your home from further damage and from causing injury to you and others. Cover holes in the roof, walls, doors and windows with plastic or boards to prevent further destruction. Be careful not to risk your own safety in making the repairs -- hire someone to make them if necessary. Do not make extensive permanent repairs until after the claims adjuster has been to your home and assessed the damage. Save receipts for any supplies and materials you purchase, and make copies of the bills for your records. Your insurance company will reimburse any reasonable expenses incurred in making temporary repairs.
  • Secure a detailed estimate for permanent repairs to your home from a reliable contractor and give it to the adjuster. The estimate should contain the proposed repairs, repair costs and replacement prices.

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