Study finds that 'fast-food' is getting slower

A Carl's Jr. employee gives a customer their order through a drive-thru window in San Diego on Friday, Sept. 13, 2013. (AP Photo/Sam Hodgson)
September 30, 2013 12:21:57 PM PDT
It seems the "fast" in "fast-food" is losing some steam, at least for customers who use the drive-thru.

A study by an industry trade group found the average time to go from order to pick-up is 181 seconds, just over three minutes. That's 8 seconds slower than last year's average of 173 seconds.

The group evaluated seven major fast-food chains like McDonalds and Taco Bell.

Researchers chalk it up to more people in the drive-thru and chains offering more complex orders.

In case you're wondering, Chick-fil-A was the slowest with an average time of 204 seconds. Wendy's was the fastest at just 134 seconds.


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