SAN FRANCISCO (KGO) -- A lot of consumers depend on online reviews before they travel, book a restaurant, or buy a product or service. Many who post these reviews, no doubt, believe they are helping others.
But sometimes companies get hit back if the review is negative.
Consumer Reports has advice on how to write helpful reviews without getting into trouble.
All Consumer Reports material Copyright 2017 Consumer Reports, Inc. ALL RIGHTS RESERVED. Consumer Reports is a not-for-profit organization which accepts no advertising. It has no commercial relationship with any advertiser or sponsor on this site. For more information visit consumer.org.
Consumer Reports: How to write helpful online reviews
7 ON YOUR SIDE