Broadband in a box: Verizon debuts 5G Home for San Franciscans

Friday, February 19, 2021
Verizon debuts 5G Home for San Franciscans
"We're talking like one gig into your home without any wires." Verizon's new broadband service in San Francisco will bring high speed internet through a small window box.

SAN FRANCISCO (KGO) -- Streaming services like Disney+ are making fast inroads into our homes, and that is sparking new competition in broadband services. To stream video you need broadband service -- the faster the better.

"In order to have a really great streaming experience you need a reliable and super fast network connection," says Verizon's Heidi Flato. "That's what Verizon is bringing to you with 5G Home; you get super-fast speeds -- we're talking like one gig into your home without any wires."

The industry watch website, Broadband Search, says there are about two dozen companies in the Bay Area offering broadband service. Now add one more. Verizon calls its new wireless service "5G Home," but you might want to think of it as "Broadband in a Box."

The equipment is shipped to your home and you install the receiver in a window. The 5G signal is beamed directly to the box and then from the box into your home. It's a new service and currently only available locally in San Francisco. The difference in download and upload speeds will be noticeable, making it less frustrating to learn and work from home.

"There's no delay between the video being sent, and you receiving it on your device," Flato says, "so no more buffering and a little things spinning, no waiting for stuff to happen. It's terrific for gaming and for streaming video and for video conferencing."

The cost? Verizon's current wireless customers pay $50 a month, others $70.

Take a look at more stories and videos by Michael Finney and 7 On Your Side.

Have a question for Michael and the 7 On Your Side team? Fill out the form HERE!

7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Please review our FAQ here. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Due to the high volume of emails we receive, please allow 3-5 business days for a response.