Three Southern California residents have been sentenced in a bizarre insurance fraud scheme which prosecutors say involved them staging fake bear attacks on high-end cars.
Eighteen former NBA players have been charged with defrauding the NBA's Health and Welfare Benefit Plan out of approximately $4 million.
The EDD call center received over 2.4 million calls in one week -- and answered just over 250,000 of those calls.
With nearly 3,500 call center agents, the average wait time to reach a live person at the EDD is still about 40 minutes.
The couple tried for months to warn the EDD someone was stealing unemployment benefits. Instead, the EDD kept paying the scam account, and now the couple is saddled with the tax bill.
The EDD's first strategy is to "add operations and governance," noting it has begun hiring 900 new staff members to work in EDD's overwhelmed call centers.