RELATED: Starbucks issues apology after video of arrest in Philly store goes viral
Today's announcement comes after this video of police arresting two black men in a Philadelphia Starbucks, went viral.
The staff called 9-1-1 after the men, who didn't buy anything, asked to use the restroom while they waited for a friend.
RELATED: Starbucks orders 'unconscious bias' training, manager out
Joelle Emerson is the founder of Paradigm, a San Francisco based consulting firm that trains companies on diversity and inclusion. "By training people on the prevalence of bias and how to make more objective and inclusive decisions, Starbucks will go a long way towards creating more inclusive communities," she said.
VIDEO: Joelle Emerson of SF's Paradigm talks racial bias training for Starbucks
Emerson adds consistent standards in company policies are an important tool in eliminating bias.