Northwest double charges woman for ticket

March 23, 2009 5:15:21 PM PDT
Imagine showing up at the airport with your child for the big trip to China and being told there is no reservation for your toddler. That is what happened to Fremont's Yun Jin.

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"So I asked him what we should do and he said, 'you have to buy a ticket right now,' but I said, 'I paid, I can show you the credit card information and you can check with the credit card company,' but he said, 'no, you have to buy right now because I can't find anything in the system,'" Jin said.

Northwest charged her $511 for the extra ticket and when she got home she turned to 7 On Your Side. 7 On Your Side contacted Northwest and Jin got her refund.

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