Rhina Alfaro's house is a mess. Two weeks ago, a sheriff's deputy showed up with an eviction notice.
"They took everything outside," Alfaro said. "They nailed it closed, they locked the door. They changed the lock in the front door."
The trouble started in 2009 when Alfaro's interest-only mortgage adjusted, which doubled her payments. Wells Fargo agreed to temporarily reduce her payments for six months, but later denied her modification and began foreclosure.
Alfaro decided to hire a lawyer.
"You can see, I don't speak good English," Alfaro said. "For this situation, somebody have to speak good English to make a deal with them."
Alfaro said she paid thousands in up-front legal fees, but then the lawyer stopped returning her calls.
"They stole my money," Alfaro said. "Was a lot of money for me."
Still facing eviction, Alfaro marched down Market Street with the consumer group ACE to make a final plea to Wells Fargo. A district manager came outside to meet her.
"I think we've helped over 700,000 people -- Wells Fargo homeowners -- with a modification," said district manager Raymond Kim.
"They don't keep what they promised," Alfaro said. "It's why I'm really angry."
"It is never in our interest at all to evict," Kim replied. "That is literally the last resort."
"I want to save my house," Alfaro said. "I want to make a deal with the bank."
The manager promised to put Alfaro in touch with an executive who might be able to help.
While Alfaro waits to hear back from the bank, Wells Fargo issued a statement saying they have no plans to evict her from her home while they investigate her case.
