Cell phone video shows Lucy Forcks sobbing uncontrollably as TSA agents prepared to pat her down earlier this month at Lambert-St. Louis international.
A TSA agent told Lucy's parents that it was necessary because the girl is confined to a wheelchair. Her parents objected.
"We weren't trying to be combative," said Lucy's father Nathan Forcks. "But we were going to stand our ground but we were going to set clear boundaries about what was appropriate as far as someone touching our child."
Lucy's mom recorded the incident on her cell phone, but the TSA agent told her that doing so was against the law. But that's not true.
The TSA is now acknowledging that in a statement saying, "TSA regrets inaccurate guidance was provided to this family during screening and offers its apology. We are committed to maintaining the security of the traveling public and strive to treat all passengers with dignity and respect."