United Airlines found loose bolts during preliminary Boeing 737-9 fleet inspections, company says

ByLauren Martinez and Leslie Brinkley, Lena Howland KGO logo
Tuesday, January 9, 2024
Loose bolts found during preliminary United Airlines 737-9 inspections
United said it found loose bolts on a part of some Boeing 737 Max 9 jets inspected after a mid-flight blowout on a similar Alaska Airlines jet.

SAN FRANCISCO (KGO) -- United Airlines said Monday it found loose bolts and other "installation issues" on a part of some Boeing 737 Max 9 jets that were inspected after a mid-flight blowout on a similar Alaska Airlines jet on Friday.

The inspections are focused on plugs used to seal an area set aside for extra emergency doors that are not required on United and Alaska Max 9s.

"Since we began preliminary inspections on Saturday, we have found instances that appear to relate to installation issues in the door plug - for example, bolts that needed additional tightening," United said.

RELATED: Federal officials order grounding of some Boeing 737 Max 9 jetliners after plane suffers a blowout

Alaska Airlines grounded all of its Boeing 737-9 aircraft after a window blew during a flight, forcing an emergency landing in Portland, Oregon.

Boeing issued the following statement on 737-9 customer inspection findings:

"As operators conduct the required inspections, we are staying in close contact with them and will help address any and all findings. We are committed to ensuring every Boeing airplane meets design specifications and the highest safety and quality standards. We regret the impact this has had on our customers and their passengers."

The Federal Aviation Administration grounded all Max 9s operated by Alaska and United and some flown by foreign airlines after a terrifying flight on Friday night where a piece of fuselage blew out mid-flight.

On Monday, hundreds of flights were cancelled by Alaska Airlines and United Airlines nationwide, including more than 50 cancellations at San Francisco International Airport.

More than 170 of Boeing 737 MAX 9 jets are grounded after part of Southern California-bound Alaska Airlines plane fell off mid-flight.

The Boeing 737 MAX 9 's "door plug," which fell off after takeoff, was been found late Sunday night.

The National Transportation Safety Board says a teacher in Portland, Oregon found it in his backyard.

This is an image NTSB authorities holding an Alaska Airlines door plug that fell in Portland, Ore. after it fell during mid-flight.
This is an image NTSB authorities holding an Alaska Airlines door plug that fell in Portland, Ore. after it fell during mid-flight.
National Transportation Safety Board
This photo shows NTSB authorities looking at the door plug that blew off an Alaska Airlines plane and was found in Portland, Ore.
This photo shows NTSB authorities looking at the door plug that blew off an Alaska Airlines plane and was found in Portland, Ore.
National Transportation Safety Board
This image shows an Alaska Airlines Boeing aircraft door plug that fell into the backyard of a Portland, Ore. home after it blew off during mid-flight.
This image shows an Alaska Airlines Boeing aircraft door plug that fell into the backyard of a Portland, Ore. home after it blew off during mid-flight.
National Transportation Safety Board

It left a huge hole in the fuselage, forcing an emergency landing on Friday with more than 100 passengers and crew on board.

NTSB investigators said Monday they are currently examining the door plug and will send it to the NTSB Materials Laboratory in Washington, DC for further examination.

The FAA has grounded more than 170 planes in the 737 MAX 9 fleet and that's having a big impact for travelers nationwide Monday morning.

The FAA said Monday morning the inspections needed to get certain grounded Boeing 737 MAX 9s back in the air.

The agency saying: "Boeing 737-9 aircraft will remain grounded until operators complete enhanced inspections which include both left and right cabin door exit plugs, door components, and fasteners."

RELATED: Missing door plug that blew off Alaska Airlines flight found in Portland backyard

A Portland teacher found the missing door plug from the Alaska Airlines flight in his backyard.

Bay Area Impact

"Especially considering, since the plane is going to be a 737 MAX 9, we were concerned about it being changed," Bryce Forney, a Pleasant Hill resident said.

Forney, a Pleasant Hill resident says, he was surprised to wake up to only a one hour delay on his family's flight to Orlando, even after learning they would be boarding a 737 MAX 9.

"But I appreciate that Alaska and some other airlines took some of them out of service to do inspections," he said. "That seems like the right, cautious approach, better than waiting and finding out something might go wrong."

RELATED: 'Very frustrating': Bay Area travelers see more cancelations from Boeing 737 MAX 9 groundings

Bay Area airports were still seeing delays and cancellations Sunday after the FAA grounded nearly 200 Boeing 737 MAX 9 airplanes.

Still, Alaska Airlines and United Airlines, two major operators of the Boeing 737 MAX 9, are cancelling a combined 342 flights on Monday.

"Yesterday, I checked and I saw that my connecting flight from Houston to San Francisco was the 737 MAX and I wasn't sure whether to be concerned or not, it didn't show cancelled," Juan Carlos Guerrero, an ABC7 News producer and reporter said.

Guerrero got stuck in Houston after United abruptly cancelled his connecting flight back to SFO from Buenos Aires.

Now, with a rebooked added stop in Palm Springs, he says he's expecting to land at least eight hours later than planned.

"Of course, I'd rather be home right now but at the same time, I'd rather be on a plane that's safe. I don't want to be sucked out mid-air or anything like that so if I have to be here a little longer to make sure I get home safe, that's fine," he said.

Alaska Airlines said on Sunday, their teams are prepared and ready to perform the required inspections of the mid-exit door plugs on these planes.

United Airlines found loose bolts during preliminary inspections, company says

United Airlines said Monday afternoon that it has found loose bolts during its preliminary inspections of its 737 MAX 9 fleet. The airline did not say how many planes had loose bolts.

The company said in a statement, writing:

"Since we began preliminary inspections on Saturday, we have found instances that appear to relate to installation issues in the door plug - for example, bolts that needed additional tightening. These findings will be remedied by our Tech Ops team to safely return the aircraft to service."

United Airlines said it has canceled 200 MAX 9 flights and expect significant cancellations on Tuesday as well.

"We have been able to operate some planned flights by switching to other aircraft types, avoiding about 30 cancellations each on Monday and Tuesday."

The Associated Press contributed to this report.

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